:root {
  --bg: #f6f7f9;
  --surface: #ffffff;
  --surface-strong: #eef2f6;
  --ink: #17212b;
  --muted: #607080;
  --line: #d9e0e7;
  --accent: #0e6b63;
  --accent-strong: #0a4f49;
  --warn: #b85c1f;
  --danger: #a43a44;
  --ok: #137a3d;
  --shadow: 0 14px 34px rgba(23, 33, 43, 0.08);
}

* {
  box-sizing: border-box;
}

body {
  margin: 0;
  min-height: 100vh;
  background: var(--bg);
  color: var(--ink);
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
}

button,
select {
  font: inherit;
}

.app-shell {
  display: grid;
  grid-template-columns: 264px minmax(0, 1fr);
  min-height: 100vh;
}

.sidebar {
  display: flex;
  flex-direction: column;
  gap: 28px;
  padding: 24px;
  background: #102027;
  color: #f8fafb;
}

.brand {
  display: flex;
  align-items: center;
  gap: 12px;
  min-height: 48px;
}

.brand-mark {
  display: grid;
  place-items: center;
  width: 42px;
  height: 42px;
  border-radius: 8px;
  background: #f2b84b;
  color: #102027;
  font-weight: 800;
}

.brand strong,
.agent-status strong {
  display: block;
  font-size: 15px;
}

.brand span,
.agent-status span {
  display: block;
  margin-top: 3px;
  color: #b7c5cf;
  font-size: 13px;
}

.nav-list {
  display: grid;
  gap: 6px;
}

.nav-item {
  width: 100%;
  border: 0;
  border-radius: 6px;
  padding: 10px 12px;
  background: transparent;
  color: #d7e0e6;
  text-align: left;
  cursor: pointer;
}

.nav-item:hover,
.nav-item.active {
  background: rgba(255, 255, 255, 0.1);
  color: #ffffff;
}

.agent-status {
  display: flex;
  gap: 10px;
  align-items: center;
  margin-top: auto;
  padding-top: 18px;
  border-top: 1px solid rgba(255, 255, 255, 0.14);
}

.status-dot {
  width: 10px;
  height: 10px;
  border-radius: 999px;
  background: #4fd083;
  box-shadow: 0 0 0 4px rgba(79, 208, 131, 0.14);
}

.main-panel {
  display: grid;
  align-content: start;
  gap: 22px;
  padding: 26px;
}

.hidden {
  display: none !important;
}

.topbar,
.section-heading {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
}

.topbar h1,
.section-heading h2 {
  margin: 0;
}

.topbar h1 {
  font-size: 30px;
  line-height: 1.1;
}

.section-heading h2 {
  font-size: 18px;
}

.eyebrow {
  margin: 0 0 6px;
  color: var(--muted);
  font-size: 12px;
  font-weight: 800;
  letter-spacing: 0;
  text-transform: uppercase;
}

.topbar-actions {
  display: flex;
  align-items: center;
  gap: 10px;
}

.session-switcher {
  display: grid;
  gap: 4px;
  color: var(--muted);
  font-size: 12px;
  font-weight: 800;
}

.session-switcher select {
  min-width: 230px;
  min-height: 40px;
}

.icon-button,
.primary-button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border: 1px solid var(--line);
  border-radius: 6px;
  min-height: 40px;
  background: var(--surface);
  color: var(--ink);
  cursor: pointer;
}

.icon-button {
  width: 42px;
  font-size: 19px;
}

.primary-button {
  padding: 0 14px;
  border-color: var(--accent);
  background: var(--accent);
  color: #ffffff;
  font-weight: 700;
}

.primary-button:hover {
  background: var(--accent-strong);
}

.metrics-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 14px;
}

.metric-card,
.panel-section {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: var(--surface);
  box-shadow: var(--shadow);
}

.metric-card {
  display: grid;
  gap: 8px;
  padding: 18px;
}

.metric-card span,
.metric-card small,
dt {
  color: var(--muted);
}

.metric-card strong {
  font-size: 30px;
  line-height: 1;
}

.work-grid {
  display: grid;
  grid-template-columns: minmax(0, 1.25fr) minmax(360px, 0.75fr);
  gap: 18px;
  align-items: start;
}

.bottom-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
  gap: 18px;
}

.panel-section {
  padding: 18px;
}

select {
  min-height: 38px;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 0 36px 0 10px;
  background: var(--surface);
  color: var(--ink);
}

.call-list {
  display: grid;
  gap: 10px;
  margin-top: 16px;
}

.call-row {
  display: grid;
  grid-template-columns: minmax(0, 1.1fr) minmax(0, 1.2fr) 120px 70px;
  gap: 12px;
  align-items: center;
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
  background: #ffffff;
  color: inherit;
  text-align: left;
  cursor: pointer;
}

.call-row:hover,
.call-row.active {
  border-color: rgba(14, 107, 99, 0.45);
  background: #f3faf8;
}

.call-row strong,
.call-row span {
  display: block;
}

.call-row span,
.call-meta,
.transcript-line span {
  color: var(--muted);
  font-size: 13px;
}

.status-badge,
.score-pill,
.knowledge-status {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border-radius: 999px;
  min-height: 26px;
  padding: 0 10px;
  font-size: 12px;
  font-weight: 800;
}

.status-completed {
  background: #e8f6ee;
  color: var(--ok);
}

.status-handoff {
  background: #fff3df;
  color: var(--warn);
}

.status-attention {
  background: #fdecef;
  color: var(--danger);
}

.score-pill {
  background: var(--surface-strong);
  color: var(--ink);
}

.ai-heading-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  justify-content: flex-end;
}

.call-detail {
  display: grid;
  gap: 16px;
  margin-top: 16px;
}

.detail-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  padding-top: 2px;
}

.follow-up-draft {
  border: 1px solid rgba(14, 107, 99, 0.22);
  border-radius: 8px;
  padding: 13px 14px;
  background: #f3faf8;
  color: #24443f;
}

.follow-up-draft strong {
  display: block;
  margin-bottom: 5px;
  color: var(--accent-strong);
}

.follow-up-draft p {
  margin: 0;
  line-height: 1.5;
}

.secondary-button,
.warning-button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 38px;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 0 12px;
  background: var(--surface);
  color: var(--ink);
  font-weight: 700;
  cursor: pointer;
}

.secondary-button:hover {
  border-color: rgba(14, 107, 99, 0.45);
  background: #f3faf8;
}

.warning-button {
  border-color: #f0cfaa;
  background: #fff8ef;
  color: var(--warn);
}

.warning-button:hover {
  background: #fff0dc;
}

.empty-state {
  min-height: 220px;
  place-items: center;
  color: var(--muted);
  text-align: center;
}

.detail-block {
  display: grid;
  gap: 6px;
}

.detail-block h3 {
  margin: 0;
  font-size: 13px;
  text-transform: uppercase;
}

.detail-block p {
  margin: 0;
  color: #354654;
  line-height: 1.55;
}

.transcript {
  display: grid;
  gap: 10px;
}

.transcript-line {
  display: grid;
  gap: 3px;
  border-left: 3px solid var(--line);
  padding-left: 10px;
}

.transcript-line.agent {
  border-left-color: var(--accent);
}

.settings-list {
  display: grid;
  gap: 14px;
  margin: 16px 0 0;
}

.settings-form,
.inline-form,
.simulator-form,
.knowledge-test-form,
.ai-lab-form,
.voice-turn-form,
.telephony-form {
  display: grid;
  gap: 16px;
  margin-top: 18px;
}

.settings-form label,
.inline-form label,
.simulator-form label,
.knowledge-test-form label,
.ai-lab-form label,
.voice-turn-form label,
.telephony-form label {
  display: grid;
  gap: 8px;
  color: var(--muted);
  font-size: 13px;
  font-weight: 800;
}

.settings-form input,
.settings-form textarea,
.inline-form input,
.inline-form textarea,
.simulator-form input,
.knowledge-test-form input,
.ai-lab-form textarea,
.voice-turn-form input,
.telephony-form input,
.telephony-form textarea {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 11px 12px;
  background: #ffffff;
  color: var(--ink);
  font: inherit;
}

.simulator-form {
  grid-template-columns: minmax(160px, 0.9fr) repeat(3, minmax(0, 1fr)) auto;
  align-items: end;
}

.simulator-form select {
  min-height: 43px;
}

.settings-form textarea,
.inline-form textarea {
  resize: vertical;
}

.inline-form > div,
.knowledge-test-form > div,
.voice-turn-form > div {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 10px;
}

.ai-lab-form > div {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 10px;
  align-items: end;
}

.ai-lab-form textarea {
  min-height: 118px;
  resize: vertical;
}

.ai-preview {
  display: grid;
  gap: 16px;
  margin-top: 18px;
  border: 1px solid rgba(14, 107, 99, 0.22);
  border-radius: 8px;
  padding: 16px;
  background: #f3faf8;
}

.voice-turn-panel {
  display: grid;
  gap: 14px;
  margin-top: 18px;
  border-top: 1px solid var(--line);
  padding-top: 18px;
}

.voice-turn-output {
  display: grid;
  gap: 16px;
  border: 1px solid rgba(184, 92, 31, 0.22);
  border-radius: 8px;
  padding: 16px;
  background: #fff9f0;
}

.telephony-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(340px, 0.75fr);
  gap: 18px;
  align-items: start;
}

.telephony-readiness {
  grid-column: 1 / -1;
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(190px, 1fr));
  gap: 10px;
}

.telephony-check {
  display: grid;
  gap: 12px;
  align-content: space-between;
  min-height: 128px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 14px;
  background: #ffffff;
}

.telephony-check strong,
.telephony-check div span {
  display: block;
}

.telephony-check div span {
  margin-top: 5px;
  color: var(--muted);
  font-size: 13px;
  line-height: 1.4;
}

.telephony-form {
  grid-template-columns: repeat(3, minmax(0, 1fr));
  align-items: end;
}

.telephony-form select {
  min-height: 43px;
}

.telephony-form textarea {
  min-height: 118px;
  resize: vertical;
}

.telephony-form .wide-field {
  grid-column: 1 / -1;
}

.telephony-form .primary-button {
  grid-column: 1 / -1;
  justify-self: start;
}

.telephony-result {
  display: grid;
  gap: 16px;
  margin-top: 18px;
  border: 1px solid rgba(14, 107, 99, 0.22);
  border-radius: 8px;
  padding: 16px;
  background: #f3faf8;
}

.telephony-eval-panel {
  grid-column: 1 / -1;
}

.ai-preview-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.ai-preview-meta span {
  display: inline-flex;
  align-items: center;
  min-height: 28px;
  border-radius: 999px;
  padding: 0 10px;
  background: #ffffff;
  color: var(--accent-strong);
  font-size: 12px;
  font-weight: 800;
}

.ai-eval-panel {
  display: grid;
  gap: 14px;
  margin-top: 18px;
  border-top: 1px solid var(--line);
  padding-top: 18px;
}

.ai-eval-summary {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 14px;
  background: #ffffff;
}

.ai-eval-summary span,
.ai-eval-row span {
  color: var(--muted);
  font-size: 13px;
}

.ai-eval-summary strong {
  font-size: 24px;
}

.ai-eval-list {
  display: grid;
  gap: 10px;
}

.ai-eval-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 12px;
  align-items: center;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
  background: #ffffff;
}

.ai-eval-row.passed {
  border-color: rgba(19, 122, 61, 0.25);
  background: #f4fbf7;
}

.ai-eval-row.failed {
  border-color: rgba(164, 58, 68, 0.25);
  background: #fff7f8;
}

.ai-eval-row strong,
.ai-eval-row span {
  display: block;
}

.ai-eval-row span {
  margin-top: 4px;
}

.knowledge-answer {
  border: 1px solid rgba(14, 107, 99, 0.22);
  border-radius: 8px;
  padding: 14px;
  background: #f3faf8;
  color: #24443f;
  line-height: 1.55;
}

.knowledge-answer strong {
  display: block;
  margin-bottom: 4px;
  color: var(--accent-strong);
}

.settings-list div {
  display: grid;
  grid-template-columns: 120px minmax(0, 1fr);
  gap: 12px;
  padding-bottom: 12px;
  border-bottom: 1px solid var(--line);
}

.settings-list div:last-child {
  border-bottom: 0;
  padding-bottom: 0;
}

dt,
dd {
  margin: 0;
}

dd {
  color: #334552;
}

.knowledge-list {
  display: grid;
  gap: 10px;
  margin: 16px 0 0;
  padding: 0;
  list-style: none;
}

.knowledge-list.expanded {
  margin-top: 18px;
}

.knowledge-item {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 12px;
  align-items: center;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
}

.knowledge-item strong,
.knowledge-item span {
  display: block;
}

.knowledge-item span {
  margin-top: 4px;
  color: var(--muted);
  font-size: 13px;
}

.knowledge-status {
  background: var(--surface-strong);
}

.appointment-list {
  display: grid;
  gap: 10px;
  margin-top: 16px;
}

.appointment-item,
.lead-item,
.follow-up-item {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(130px, auto) auto;
  gap: 14px;
  align-items: center;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 14px;
  background: #ffffff;
}

.appointment-item strong,
.appointment-item span,
.lead-item strong,
.lead-item span,
.follow-up-item strong,
.follow-up-item span {
  display: block;
}

.appointment-item span,
.appointment-time,
.lead-item span,
.follow-up-item span {
  color: var(--muted);
  font-size: 13px;
}

.appointment-time {
  text-align: right;
}

.lead-list,
.follow-up-list {
  display: grid;
  gap: 10px;
  margin-top: 16px;
}

.integration-contracts {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 14px;
  margin-top: 18px;
}

.integration-contracts article {
  display: grid;
  gap: 8px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 16px;
  background: #ffffff;
}

.integration-contracts span,
.integration-item span {
  color: var(--muted);
  font-size: 13px;
}

.integration-contracts strong {
  font-size: 28px;
  line-height: 1;
}

.integration-list {
  display: grid;
  gap: 10px;
  margin-top: 16px;
}

.integration-sync-preview {
  display: grid;
  gap: 14px;
  margin-top: 18px;
  border-top: 1px solid var(--line);
  padding-top: 18px;
}

.integration-eval-panel {
  margin-top: 18px;
}

.integration-item {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 14px;
  align-items: center;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 14px;
  background: #ffffff;
}

.integration-item strong,
.integration-item span {
  display: block;
}

.integration-item p {
  margin: 6px 0;
  color: #334552;
  line-height: 1.5;
}

.follow-up-message {
  margin-top: 6px;
  color: #334552;
  line-height: 1.5;
}

.progress-summary {
  display: grid;
  gap: 12px;
  margin-top: 18px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 16px;
  background: #ffffff;
}

.progress-summary > div:first-child {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.progress-summary span,
.phase-card span {
  color: var(--muted);
  font-size: 13px;
}

.progress-summary strong {
  font-size: 28px;
}

.progress-track {
  overflow: hidden;
  height: 12px;
  border-radius: 999px;
  background: var(--surface-strong);
}

.progress-fill {
  width: 0;
  height: 100%;
  border-radius: inherit;
  background: var(--accent);
  transition: width 180ms ease;
}

.phase-list {
  display: grid;
  gap: 10px;
  margin-top: 16px;
}

.phase-card {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 70px;
  gap: 12px;
  align-items: center;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 14px;
  background: #ffffff;
}

.phase-card strong,
.phase-card span {
  display: block;
}

.phase-card .progress-track {
  grid-column: 1 / -1;
  height: 9px;
}

.security-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 14px;
  margin-top: 18px;
}

.security-card {
  display: grid;
  gap: 8px;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 16px;
  background: #ffffff;
}

.security-card span,
.security-card small,
.security-row span {
  color: var(--muted);
  font-size: 13px;
}

.security-card strong {
  font-size: 28px;
  line-height: 1;
}

.retention-preview {
  display: grid;
  gap: 14px;
  margin-top: 18px;
  border-top: 1px solid var(--line);
  padding-top: 18px;
}

.security-eval-panel {
  margin-top: 18px;
}

.security-columns {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
  gap: 18px;
  margin-top: 18px;
}

.security-columns h3 {
  margin: 0 0 10px;
  font-size: 15px;
}

.security-list {
  display: grid;
  gap: 10px;
}

.security-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 12px;
  align-items: center;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 12px;
  background: #ffffff;
}

.security-row strong,
.security-row span {
  display: block;
}

.security-row span {
  margin-top: 4px;
}

.empty-state.compact {
  min-height: 120px;
}

.toast {
  position: fixed;
  right: 22px;
  bottom: 22px;
  z-index: 20;
  max-width: min(360px, calc(100vw - 44px));
  border: 1px solid rgba(14, 107, 99, 0.2);
  border-radius: 8px;
  padding: 12px 14px;
  background: #102027;
  color: #ffffff;
  box-shadow: var(--shadow);
  opacity: 0;
  transform: translateY(10px);
  pointer-events: none;
  transition: opacity 160ms ease, transform 160ms ease;
}

.toast.visible {
  opacity: 1;
  transform: translateY(0);
}

@media (max-width: 1040px) {
  .app-shell {
    grid-template-columns: 1fr;
  }

  .sidebar {
    position: static;
    display: grid;
    grid-template-columns: 1fr;
  }

  .nav-list {
    grid-template-columns: repeat(5, minmax(0, 1fr));
  }

  .nav-item {
    text-align: center;
  }

  .metrics-grid,
  .work-grid,
  .bottom-grid,
  .security-grid,
  .security-columns,
  .integration-contracts,
  .telephony-grid,
  .telephony-readiness {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 680px) {
  .main-panel,
  .sidebar {
    padding: 18px;
  }

  .topbar,
  .section-heading {
    align-items: flex-start;
    flex-direction: column;
  }

  .topbar-actions {
    width: 100%;
    flex-wrap: wrap;
  }

  .session-switcher,
  .session-switcher select,
  .primary-button {
    flex: 1;
    min-width: 0;
  }

  .metrics-grid {
    grid-template-columns: 1fr;
  }

  .nav-list {
    grid-template-columns: 1fr 1fr;
  }

  .call-row {
    grid-template-columns: 1fr;
  }

  .settings-list div {
    grid-template-columns: 1fr;
  }

  .inline-form > div,
  .knowledge-test-form > div,
  .ai-lab-form > div,
  .voice-turn-form > div,
  .appointment-item,
  .lead-item,
  .follow-up-item,
  .integration-item,
  .simulator-form,
  .telephony-form {
    grid-template-columns: 1fr;
  }

  .appointment-time {
    text-align: left;
  }
}